Kitchen Faucet week recently here at the International Fixit Headquarters based in Raleigh, NC.
As a purveyor of small batch handcrafted home repairs those of you with long memories may remember at least one previous entanglement with kitchen faucet repairs. (CLICK LINK HERE)
Two different brands, two different experiences. The first adventure was with a premium Delta Kitchen Faucet approximately 10 years old with an unusual problem. The main tube clamp through the countertop had broken into two pieces and left the entire faucet spinning loose and unanchored.
I called the Delta Warranty Phone Line on a SATURDAY and was connected with an extremely knowledgeable help desk Technician. I explained the problem and he immediately set up a case account for me and walked me through the steps required to receive a replacement part.
I would need to send pictures of the installation so they could analyze the situation. So I sent a series of pictures to their email account later that afternoon.
The view from underneath the sink.
The model number tag.
And an overall shot of the faucet spinning loose in the hole. (Note handle at the front)
Monday morning I called to see if the email pictures had arrived in good condition and I was connected to another, DIFFERENT extremely knowledgeable help desk Technician. She immediately found the email pictures and advised me repair parts were unavailable as that model was obsolete but the current model was almost indistinguishable from this older version and that she would set the wheels in motion to deliver a completely new faucet by UPS Package. Monday Afternoon I received an Email with a package tracking number for a brand new ($365.00) Delta Kitchen Faucet sent directly to the homeowners address.
Imagine my amazement when the package arrived on Thursday Afternoon of THAT WEEK to a very surprised and happy Homeowner! Yes, the last time I had such uneventful warranty service was with a Sears Craftsman Wrench (CLICK LINK HERE)
So all is well that ends well. The homeowners have a brand new Delta Faucet at no cost. And I have a picture of the very odd metal failure that was at the heart of their distress.
Yes! Another handcrafted small batch home repair and improvement!
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